Cancellation Terms
We hope that once you have booked you will be able to make the holiday, but we appreciate that unexpected things can happen that change your plans.
If YOU cancel with at least 2 months notice then we will return the following:
- If we have not yet authorised booking flights we will return your payment minus £100.
- If we have authorised booking flights we will return your payment minus our standard deposit which is £195.
If YOU cancel with less than 2 months notice then the following charges apply:
- If we can fill your place with someone already on our waiting list, or you can find someone to take your place, then we will return all your money minus the deposit.
- If we cannot fill your place by the time the holiday starts then you will lose your full payment.
If you cannot get to the resort through no fault of your own, such as strike action or natural disasters, we still have to pay the centre their fee and therefore will not be able to return your money. Hence we recommend that you take out adequate travel insurance to cover such eventualities.
If WE have to cancel the holiday then we will return all your money. However, anyone who cancelled prior to this will be subject to the conditions above.
In the event of Force Majeure, such as the recent Covid-19 pandemic, then significant changes to these terms and conditions may have to be made. We will work closely with the retreat centre to try and find alternative dates to hold the event and if that’s not possible we will try and obtain a refund on your behalf. This cannot be guaranteed, though we will do our best to make this happen. Again adequate travel insurance is needed to help cover this.
