Digital Items
All digital items will be delivered via encrypted links once payment has been received. This will be immediate if PayPal has been used, otherwise the links will be sent once funds have reached the account.
No refunds are offered on digital items.
Retreats
Bookings are open as soon as the events are advertised.
Full payment at the time of booking is now required. Your place is guaranteed only when payment has been received, so if you select to pay via BACS then send payment as soon as you can otherwise you risk losing your place to someone else.
Cancellations
*If YOU need to cancel with 8 or more days notice before the event then we can offer a transfer, free of charge, to another weekend retreat. Your payment will transfer over as if you booked on the new retreat.
*If YOU need to cancel with 8 or more days notice before the event then if YOU can find someone to take your place and they book with us then we will return your deposit plus any further payments.
If YOU don’t wish to move to another retreat then you will lose your deposit PLUS the following remaining costs:
Othona
- If you can find someone to replace you then we will just transfer your booking to them, you can privately arrange a fee transfer.
- If we can fill your place then you will be refunded your full payment minus £45
- If we cannot fill your place then:
- >14 days before the event: You will be refunded your full payment minus £45
- 8-14 days before the event: You will be refunded 75%
- 0-7 days before the event: You will be refunded 50%
Sharpham and Nanpantan Hall
- If you can find someone to replace you then we will just transfer your booking to them, you can privately arrange a fee transfer.
- If we can fill your place then you will be refunded your full payment minus £45
- If we cannot fill your place then:
- >14 days before the event: You will be refunded your full payment minus £45
- 8-14 days before the event: You will be refunded 50%
- 0-7 days before the event: You will be refunded 0%
If WE cancel then you will receive 100% back. In the case of unforseen circumstances, such as a lockdown, then the event may be moved to another date. If you cannot make the new date then you will be fully reimbursed.
Covid Policy
We observe strict Covid rules as dictated by the venues. If you contract Covid or test positive prior to the event then we ask that you do not attend. Refunds will be as per the guidelines detailed in our Terms and Conditions. Nick and Jon will also observe this rule as we do not want to be responsible for spreading Covid amongst the group. Therefore it may be possible one of us will not be present to lead the weekend.
